Refunds + Exchanges
Due to the nature of our products, we cannot accept returns unless the product is defective.
Cocodust will offer a refund, but only within 10 days and only for defective items. This refund is only available if all items provided are returned in their original state, and include all packing material, and any accessories that came with them. Partially returned items will NOT be accepted.
It is the customer’s responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.
Please send us an email at hello@cocodust.com with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that Cocodust is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Cocodust.
Payment
We offer secure online ordering and accept Visa, MasterCard, American Express, PayPal and Afterpay.
Copyright © Coco Dust Pty Ltd 2016. All rights reserved