Privacy Policy

We take all reasonable steps to ensure that the Personal Information we collect through any of our websites is protected from unauthorised access, loss, misuse, disclosure or alteration.

Despite our reasonable steps, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to the Personal Information.

Shipping

We offer FREE standard shipping worldwide. If you require a tracking number and faster delivery, please feel free to select our premium shipping option. Untracked postage is an uninsured delivery service and won’t have tracking information.

Cocodust does not take responsibility for any untracked international parcels that go missing. Use of untracked shipping is at customer’s own risk and there is no way to retrieve or locate the package once it has been dispatched. Cocodust is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.

Items ordered and paid for will ship after 1-2 business days, unless otherwise noted in description of product.

Shipping Time Frames

SHIPPING AUSTRALIA
Australia Post Standard Shipping (approximately 3 – 5 business days)
Australia Post Express Shipping (1-2 business days)

INTERNATIONAL SHIPPING

Untracked Standard Shipping (15 to 25 business days)*
Express Tracked Shipping (7-12 business days)*

*Business days are Monday-Friday excluding Public Holidays
*All shipping times exclude clearance/customs delays
*Please allow 1-2 business days for your order to be processed

Taxes, Duties and/or VAT

If Customs charges occur please note that you, are 100% responsible for the fees. Cocodust is not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands. 

Order Issues

If you have any problems with your order, PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any issues that come up.